Softmouse 3D Service & Support

Service doesn’t end at set-up.

World Class Service & Support

It's likely you'll never need it, but rest assured, Softmouse 3D comes with a one-year warranty that provides worldwide coverage for parts and labor.

If you are having problems with your Softmouse 3D unit please fill out the support form to your right and we will assist you with repair or replacement.

Having problems with the older Immersion™ Mouse?

We also offer full service and repair on the older model Immersion™ Mouse. But if it's time for service, this might be your opportunity to consider getting the most out of your technology by upgrading to the new and improved Softmouse 3D.

Why upgrade?

  • USB connection that does away with the interface box.
  • No more serial port needed in your workstation means it can also be used with your notebook!
  • Lighter than the original means more hours of stress free work.
  • Comfortable silicone buttons with high reliability switches.
  • Optical navigation means no more balls to clean!

Click here to learn more about the new softmouse 3D »

If you're not quite ready to let your old unit go, please fill out the support form to your right and we will do our best to assist you with your repair. Please note: The original Immersion™ Mouse parts are nearly extinct so we will determine if we can fix your unit when we receive a description of your problem.

Out of Warranty? No problem.

We offer a flat rate charge for repairs NOT under warranty (old and new model) as follows:

softmouse 3D unit:    $450.00
IBox unit:   $400.00
(plus shipping cost *)

*Return shipping costs PER UNIT within Continental US:

Ground:     No charge
2nd day:   $35.00
Next day:   $60.00

Other destinations will be quoted case by case.

Submit a support request for your softmouse 3D or Immersion™ Mouse.

Customer and return shipping information

Product Information

Ground within the Continental U.S. $0.00
2nd day within the Continental U.S. $35.00
Next day within the Continental U.S. $60.00
Check here if you're located outside the U.S.A.
We will contact you with a quote for your shipping based on your location.
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